What our support costs
We publish our rates so you can work out what this will cost before you speak to anyone.
Hourly rates
| Support | Rate |
|---|---|
| Registered Care Aide, visits of two hours or more | $55.00 per hour |
| Registered Care Aide, one-hour visit | $68.00 per hour |
| Licensed Practical Nurse | $85.00 per hour |
| Remote consultation, by telephone or video | $55.00 per hour |
Remote consultations are a minimum of one hour, then billed in 30-minute increments.
Statutory holidays are billed at $70/hour for Registered Care Aides and $110/hour for Licensed Practical Nurses. Caregivers are paid time-and-a-half by law on those eleven days.
All amounts are in Canadian dollars and exclude GST, which is added at 5%.
Most clients are supported by a Registered Care Aide. A Licensed Practical Nurse is involved only where care crosses into nursing scope, and usually in a supervisory and clinical role rather than as a separate daily visit — which keeps more of the care with the small, consistent team you already know.
A remote consultation is coordination — the Support Plan, recent visits, scheduling. It is not clinical advice. Clinical questions go to the client's physician, to our Licensed Practical Nurse, or to HealthLink BC at 8-1-1.
What that works out to
Some common patterns of support from a Registered Care Aide, at weekday rates. Invoices are issued every two weeks, so the right-hand column is the amount per invoice. GST is added at 5%.
| Pattern of support | Hours per week | Per week, +GST | Per invoice (two weeks), +GST |
|---|---|---|---|
| One visit a week, two hours | 2 | $110.00 | $220.00 |
| Two visits a week, three hours each | 6 | $330.00 | $660.00 |
| Four visits a week, one hour each | 4 | $272.00 | $544.00 |
Travel and out-of-pocket costs
Caregivers are not paid by you for travelling to or from your home. You are never billed for that.
Where a caregiver drives the client, or drives on the client's behalf — to an appointment, on an errand — two things are charged: the caregiver's time, at the hourly rate above, and the distance driven for the client, at the Canada Revenue Agency prescribed automobile allowance rate, currently $0.73 per kilometre. Parking, tolls, and ferry fares are charged at what they cost, with a receipt.
Anything bought on the client's behalf — groceries, prescriptions, household items — is reimbursed at cost.
Cancellations
We ask for 48 hours' notice to cancel a scheduled visit. A visit cancelled with less notice is charged in full. We waive that for a documented medical emergency, and in other circumstances where it is plainly the right thing to do.
Third-party funding
We are a private-pay service. We do not bill insurers, extended health benefits providers, or government programs directly. We issue receipts, and clients seeking reimbursement through their own benefits can submit those.
Rate table V1, effective 23 July 2026. Rates are subject to change on notice. The rates and terms in your signed service agreement are the ones that apply.