What our support costs
We publish our rates so you can work out what this will cost before you speak to anyone.
Hourly rates
| Support | Rate | Statutory holidays | Minimum |
|---|---|---|---|
| Registered Care Aide | $55.00 per hour | $70.00 per hour | 2 hours per visit |
| Licensed Practical Nurse | $85.00 per hour | $110.00 per hour | 1 hour per visit |
| Remote consultation, by telephone or video | $55.00 per hour | — | 30 minutes, then in 30-minute increments |
All amounts are in Canadian dollars and exclude GST, which is added at 5%.
Most clients are supported by a Registered Care Aide. A Licensed Practical Nurse is involved only where care crosses into nursing scope, and usually in a supervisory and clinical role rather than as a separate daily visit — which keeps more of the care with the small, consistent team you already know. Preparing or reviewing a clinical Care Plan is charged at the Licensed Practical Nurse rate, either hourly or as a fixed amount agreed at the outset.
A remote consultation is coordination — the Support Plan, recent visits, scheduling. It is not clinical advice. Clinical questions go to the client's physician, to our Licensed Practical Nurse, or to HealthLink BC at 8-1-1.
What that works out to
Some common patterns of support from a Registered Care Aide, at the standard weekday rate. Invoices are issued every two weeks, so the right-hand column is what you would actually see charged.
| Pattern of support | Hours per week | Per week, with GST | Per invoice (two weeks), with GST |
|---|---|---|---|
| One visit a week, two hours | 2 | $115.50 | $231.00 |
| Two visits a week, three hours each | 6 | $346.50 | $693.00 |
| Four visits a week, two hours each | 8 | $462.00 | $924.00 |
A minimum two-hour visit from a Registered Care Aide is $115.50 with GST, or $147.00 on a statutory holiday. A single hour of Licensed Practical Nurse time is $89.25. A half-hour remote consultation is $28.88.
Travel and out-of-pocket costs
Caregivers are not paid by you for travelling to or from your home. You are never billed for that.
Where a caregiver drives the client, or drives on the client's behalf — to an appointment, on an errand — two things are charged: the caregiver's time, at the hourly rate above, and the distance driven for the client, at the Canada Revenue Agency prescribed automobile allowance rate, currently $0.73 per kilometre. Parking, tolls, and ferry fares are charged at what they cost, with a receipt.
Anything bought on the client's behalf — groceries, prescriptions, household items — is reimbursed at cost.
How billing works
Invoices are issued every two weeks and charged automatically to a payment method held on file: a credit card, or pre-authorized debit.
We hold a small refundable retainer. It is your money, held on account. It is not a prepayment for hours, it is not spent on routine invoices, and it is returned when services end. Its only purpose is to keep care from being interrupted if a payment cannot go through on time — an expired card, a bank delay — and to let a final account be settled cleanly afterwards.
The retainer is set at roughly what one two-week invoice comes to for the agreed schedule. We do not ask for one at all where that figure is under $500.00, where a fixed-term arrangement is paid in full up front, or where invoices go directly to an institutional payer such as a trust company or a public trustee. After six consecutive invoices have been paid without incident, you can ask for the retainer back.
If a charge cannot be completed, we tell you and allow three business days to sort it out before the retainer is touched.
Cancellations
We ask for 48 hours' notice to cancel a scheduled visit. A visit cancelled with less notice is charged in full. We waive that for a documented medical emergency, and in other circumstances where it is plainly the right thing to do.
Third-party funding
We are a private-pay service. We do not bill insurers, extended health benefits providers, or government programmes directly. We issue receipts, and clients seeking reimbursement through their own benefits can submit those.
Why the rate is what it is
A large part of what you pay for, with any home support service, is the cost of a caregiver's time. We pay our caregivers well above the local market — closer to public-sector elder-care rates than to typical private-service rates. That is the single reason our hourly rate sits above the average (around $50 per hour), and it is the reason we can select good caregivers and keep them.
Continuity is a real efficiency, not only a reassurance. When a small, consistent team knows the routine, the preferences, and the layout of the home, more gets done in the same hour and fewer things get missed.
Rate table V1, effective 23 July 2026. Rates are subject to change on notice. The rates and terms in your signed service agreement are the ones that apply.