Organization: MyOwnHomeCare Ltd. (“we”, “us”, “our”)
Website: https://myownhomecare.ca

1) Scope and legal framework

This Privacy Policy explains how MyOwnHomeCare Ltd. collects, uses, discloses, safeguards, and retains personal information through this website and related communications.

We are governed primarily by British Columbia’s Personal Information Protection Act (PIPA). Where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply.

2) What personal information we collect

We collect only the information you choose to provide to us through the website or by contacting us, which may include:

Contact information: name, email address, phone number
Inquiry details: message content and any details you include
Service-intake information (if you submit it): information relevant to arranging home-care services (this may include sensitive information if you choose to provide it)

We do not currently use website analytics.

3) How we collect personal information

submit a contact or inquiry form;
email or call us; and/or
provide information in order to explore or arrange services.

4) Why we collect personal information and how we use it

We collect and use personal information for purposes a reasonable person would consider appropriate in the circumstances, including:

responding to inquiries and providing requested information;
assessing service needs and arranging consultations;
administering, delivering, and improving our services;
maintaining appropriate records; and
meeting legal, insurance, and risk-management requirements.

5) Consent and withdrawal

We seek consent as required by law. Consent may be express or implied depending on the context and sensitivity of the information.

You may withdraw consent on reasonable notice, subject to legal or contractual restrictions. If you withdraw consent, we will explain any practical consequences (for example, inability to continue with intake or service arrangements).

6) Service providers and disclosures

We do not sell personal information.

We may use third-party service providers to support our operations and service delivery. These providers may process information (including personal information where applicable) under contractual confidentiality and security obligations. These may include:

ShiftCare (scheduling and documentation platform);
email, hosting, and IT/security vendors (as applicable);
telephony services (including call handling and notifications), which may process personal information outside Canada;
professional advisers (legal, accounting, insurance) as needed; and
authorities where required or permitted by law (e.g., court order).

7) SHIFTCARE PTY. LTD. (scheduling and documentation)

We use ShiftCare to manage scheduling and operational documentation. ShiftCare states that customer data for Canadian users is hosted on servers located in Canada.

Even where a vendor provides Canadian hosting, vendor subprocessors and support practices can change over time. We manage this by contracting for confidentiality and security, and limiting access to those who need it.

8) Cookies

This website may use basic cookies necessary for site function (for example, to support forms or security features). We do not use analytics cookies for traffic measurement.

You can manage cookies through your browser settings.

9) Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls and vendor due diligence. No method of transmission or storage is 100% secure.

Secure intake forms. Our detailed client intake forms are provided through a private link sent only to you; they are not publicly accessible. When you submit an intake form, your answers are encrypted in your browser’s connection and then sealed using public-key encryption before they are stored. The stored information is held in encrypted form by our infrastructure provider and can only be read by authorized MyOwnHomeCare personnel using a private decryption key that is kept separately and offline. This means the information you provide is not readable by our hosting provider, and the contents of your submission are not sent by email — we receive only a notification that a submission has arrived.

Answers you have not yet submitted may be saved temporarily in your own web browser on your device so you can return to finish later; these draft answers remain on your device until you submit the form or clear them, and are not transmitted to us until you submit.

10) Retention and secure disposal

We retain personal information only as long as necessary for the purposes described above and to meet legal, insurance, and recordkeeping requirements, then securely dispose of or anonymise it.

11) Access and correction

You may request access to, and correction of, the personal information we hold about you, subject to legal exceptions.

12) Questions and complaints

To ask questions, request access/correction, or raise a concern:

Privacy Officer: P. Cooper, General Manager
Email: info@myownhomecare.ca

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).