Helping older adults live well at home.
When daily life starts to require more effort than it used to, the right help makes all the difference. We provide experienced, qualified caregivers.
Marcie Martin
Registered Care Aide · Co-owner
I'm a Registered Care Aide, and I work in clients' homes myself. My husband and I started this service to build it around the standards we believe home support should meet. I know what families need because I'm there, in the home, doing the work — and the small, consistent team we've built holds to the same standard I set for myself.
More about usHow we help
Three common ways families come to us:
Steady support at home
When everyday tasks have become harder — getting washed and dressed, managing meals, keeping the household running — a regular caregiver can take the strain off without taking over.
A break for the family caregiver
If you're already caring for a parent or partner, we can step in for a few hours or a few days — so you can rest, travel, or have time that's yours. There's no minimum commitment. Many family caregivers wait too long to ask for help.
Help when memory is changing
Our caregivers have experience supporting people living with dementia. The work itself isn't very different — personal care, routine, companionship — but the approach is: patience with confusion, consistent faces and routines, and quiet attention to safety.
What sets us apart
We're a small, independent service — not a franchise. The single biggest source of dissatisfaction with home care is caregiver turnover, and we treat it as the central problem.
We pay our caregivers well above the local market, recruit through our own professional network, and consolidate hours into proper shifts so the work is sustainable. We keep caseloads small so caregivers can give each client real attention. The result is a service that costs somewhat more than the franchise average. What you get for the difference are excellent caregivers who stay.
More about how we workRegistry-verified caregivers
Every caregiver on our team is registered with the BC Care Aide & Community Health Worker Registry.
Background-checked
Every team member has completed a vulnerable-sector RCMP background check and holds current First Aid and CPR certification.
Fully insured
General liability, professional liability, and WorkSafeBC coverage — so everyone is protected.
Written support plans
Every client receives a written support plan or clinical care plan, developed together and reviewed as needs change.
How it works
Simple, calm introduction — then steady support.
Brief call
Goals, schedule, budget range, and urgency. We'll tell you if we're a fit.
Home visit
Routine, mobility, risks, preferences — so care feels natural, not intrusive.
Getting started
We introduce your team, confirm the schedule, and document a clear support plan.
Ongoing oversight
We check in regularly and adjust as needs change — so care stays steady and safe.
Frequently asked questions
Direct answers. No pressure.
How are your caregivers screened and trained?
We work with BC-Registered Care Aides — a formal designation indicating completion of an intensive one-year programme, with current First Aid and CPR. We also conduct vulnerable-sector RCMP background checks on every team member. Our Standards page covers this in detail.
Can I request particular caregivers?
Continuity of caregivers is the thing we work hardest to deliver. Most clients are supported by a small, consistent team of two or three caregivers who get to know the client, the routine and the household. If you have a preference, we'll do our best to accommodate it.
What happens if my regular caregiver is sick or away?
A backup from your small team steps in. We work with you to plan for occasional gaps in advance — sometimes that means a familiar substitute, sometimes a short break in service. We'll let you know what we can and can't cover.
Do you have a minimum commitment?
No. You can book a single visit, a one-week stretch of respite, or ongoing weekly support. The only minimum is on visit length: two to three hours per visit, depending on circumstances.
How much does home care cost?
Our hourly rates of pay are set to compete with public-sector elder-care wages, which means they sit well above the franchise average for private home care. This is deliberate: paying caregivers well is the largest single reason why we can select excellent caregivers and retain them. Contact us for the current rate card.
Do you bill insurance or third-party programmes?
We are a private-pay service and do not bill insurers, extended health benefits providers, or government programmes directly. We can provide receipts for clients seeking reimbursement through their own benefits.
What about evenings, weekends, and holidays?
We schedule visits when care is most needed, including early mornings, evenings, and weekends. We do not currently offer 24-hour care. Statutory holiday rates are higher to reflect the mandated wage premium.
Are there disadvantages to using a small service like yours?
Yes — we're clear about this. We don't yet offer overnight care, and our small size means fewer backup caregivers if a regular team member is sick or away. It's wise to have a contingency plan: another agency, or a family member with a flexible schedule. We can help you think this through.
Would you like to have a conversation?
Send us a message, or call (672) 922-7768. We'll talk through what you need.